Privacy Policy

1. Data Controller

In accordance with Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR), and Spanish Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), users are informed of the following:

Data Controller: Elvira Isasi Loma Ossorio
Tax ID / NIF: 13288213D
Website: https://www.alternativehouse.es/
Email: infoalternativehouse@gmail.com
Telephone: +34 629 333 081

The Data Controller undertakes to process users’ personal data lawfully, fairly, transparently and confidentially.

2. Personal Data We May Process

Through this website, we may process personal data voluntarily provided by users when contacting Alternative House, requesting information, checking availability or making enquiries related to bookings.

This data may include:

  • First name and surname.
  • Email address.
  • Telephone number.
  • Information provided in enquiries or communications.
  • Information related to availability requests or bookings.
  • Any other information voluntarily provided by the user.

Certain technical information may also be processed while browsing the website, such as IP address, browser type, device, pages visited or similar information, where necessary for the operation, security or analysis of the website.

3. Purposes of Processing

Personal data may be processed for the following purposes:

  • To respond to enquiries submitted by users.
  • To provide information about the accommodation offered by Alternative House.
  • To manage availability requests and bookings.
  • To maintain communications related to an enquiry, booking or stay.
  • To manage contractual or pre-contractual relationships with customers.
  • To comply with applicable legal, tax and administrative obligations.
  • To ensure the security and proper functioning of the website.
  • To handle requests concerning the exercise of data protection rights.

Personal data will not be used for purposes incompatible with those for which it was originally collected.

4. Legal Basis for Processing

The legal basis for processing personal data will depend on the specific purpose:

Consent of the data subject: when the user voluntarily contacts Alternative House by email, telephone or other available communication channels.

Pre-contractual measures or performance of a contract: when the data is necessary to manage an availability request, booking or accommodation service.

Compliance with legal obligations: when certain data must be retained or disclosed in order to comply with tax, administrative or other legal requirements.

Legitimate interests: where processing is necessary to ensure website security, prevent fraudulent use or protect the legitimate rights and interests of the Data Controller, provided that the rights and freedoms of the data subject do not override those interests.

5. Data Retention

Personal data will be retained for as long as necessary to fulfil the purpose for which it was collected.

Data related to enquiries will be retained for the time necessary to respond to and manage the request.

Data linked to bookings or contractual relationships may be retained for the periods required under applicable tax, accounting, administrative or other legislation.

Once those periods have expired, the data will be deleted or blocked where legally required.

6. Recipients of Personal Data

As a general rule, personal data will not be disclosed to third parties except:

  • Where required by law.
  • Where necessary to manage a booking or provide a service requested by the user.
  • Where service providers are required to act as data processors, such as web hosting providers, email providers, technical support providers or other tools necessary for the operation of the website.

These providers must process personal data in accordance with the Data Controller’s instructions and applicable data protection legislation.

7. International Data Transfers

Some technology providers used by the website may be located outside the European Economic Area or may process data from third countries.

Where international transfers of personal data take place, they will be carried out in accordance with the safeguards established by the GDPR, including adequacy decisions, Standard Contractual Clauses or other legally recognised mechanisms.

8. Users’ Rights

Users may exercise the following rights at any time:

  • Right of access: to know what personal data is being processed.
  • Right to rectification: to request the correction of inaccurate or incomplete data.
  • Right to erasure: to request the deletion of personal data where it is no longer necessary.
  • Right to object: to object to the processing of personal data in certain circumstances.
  • Right to restriction of processing: to request the temporary restriction of the processing of personal data.
  • Right to data portability: to receive personal data in a structured format and, where applicable, transmit it to another controller.
  • Right to withdraw consent: to withdraw consent previously given at any time.

To exercise these rights, users may send a request to:

infoalternativehouse@gmail.com

The request should specify the right the user wishes to exercise. Proof of identity may be requested where there are reasonable doubts regarding the identity of the applicant.

9. Right to Lodge a Complaint

If users believe that the processing of their personal data infringes applicable data protection legislation, they may lodge a complaint with the Spanish Data Protection Agency:

Agencia Española de Protección de Datos (AEPD)
www.aepd.es

10. Data Security

Alternative House will implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, destruction or improper disclosure.

However, no system connected to the Internet can guarantee absolute security.

11. Personal Data of Third Parties

Where a user provides personal data relating to another person, the user is responsible for having previously informed that person and, where necessary, obtaining the appropriate authorisation to provide such information.

12. Minors

The services offered through this website are not specifically directed at minors.

Minors should not provide personal data through the website without the authorisation of their parents, legal guardians or representatives where such authorisation is legally required.

13. Links to Third-Party Websites

The website may contain links to third-party websites or services, including social networks, maps or other external platforms.

Alternative House does not control the privacy policies of such third parties. Users are therefore advised to review the relevant privacy policies before providing personal information to them.

14. Cookies

This website may use first-party and third-party cookies that are necessary for its operation or used to obtain information about users’ browsing activity.

The use of cookies is governed separately by the website’s Cookie Policy.

15. Changes to this Privacy Policy

Alternative House may amend this Privacy Policy where necessary to reflect legislative, technical or operational changes affecting the website.

Users are advised to review this page periodically to remain informed of the version currently in force.

Last updated: September 2026.